A complete repair record
Jewellery and Watch Repair Software Features
See how JewelIntake keeps each repair organised, from the first item description and condition photos to payments, signatures and customer receipts.
JewelIntake keeps the details of a repair together from the first conversation at the counter to the final receipt. Here is what you can do with each job.
When the item arrives
Start the job while the customer is with you
Select an existing customer or add a new one without leaving the intake. JewelIntake checks phone numbers and email addresses for likely matches, helping staff avoid duplicate customer records while still allowing shared contact details.
The intake follows a clear sequence through item details, photos, quote and payment information, customer confirmation and the drop-off receipt. Drafts save as you work, so staff can move between screens without losing the information already entered.
More than one item
Keep the handover together without losing the details
When a customer leaves more than one piece, each item can be recorded separately within the same repair job. This keeps the handover together without reducing several pieces to one vague description.
Jewellery item records can include:
- Item type and category
- Metal or material
- Stone details
- Size or measurement
- Declared value
- Existing condition
- Customer-reported issue
- Requested work
- Special instructions
Watch records include fields for brand, model, serial or reference number, strap type, battery requirements, water-resistance discussion and visible scratches or damage.
Condition photos
Keep the photos with the job
Take a photo in the app or choose an existing image from the device. Photos remain attached to the correct job and can be categorised as Drop-off, Damage or condition, During repair, Completed or Collection.
Add a caption when an image needs context. Categories and captions make it easier to find the relevant view later and help staff choose the right images for a customer receipt.
Free supports up to 3 photos per job. Pro supports up to 15 photos per job.
Quotes and payments
See what has been paid and what is still owing
Enter the quote and deposit at intake, then add payments as the work progresses. JewelIntake supports deposits, progress payments, final payments and refunds, with payment methods for cash, card, bank transfer and other arrangements.
Every payment remains visible in the job history. If an entry is corrected or removed, the total paid, payment status and balance owing are recalculated automatically.
Businesses that record tax can show the relevant component on receipts using inclusive or exclusive quote settings. JewelIntake records payment information entered by the business. It does not process card transactions or replace accounting software.
Receipts and signatures
Give the customer a clear record at both handovers
At drop-off, record the signer’s name and signature before generating the first PDF receipt. At collection, confirm the final payment position and capture the collection signature. Saving the collection signature marks the job as collected and opens the final receipt.
Drop-off and collection receipts can include business and customer details, job dates, every item, selected photos, quotes, payments, customer-facing notes and the signer’s name and signature.
Receipts can be previewed, regenerated from the latest job information and shared through Android.
Job progress
See where every repair is up to
Use Draft, Received, Quoted, Approved, In Repair, Ready for Collection, Collected and Cancelled statuses to show where each job stands. The dashboard gives staff a quick view of active jobs, work ready for collection and jobs collected during the month.
When a repair is ready, JewelIntake prepares a message with the customer name, item details, job reference and balance owing. The message opens in the device’s SMS app for review when a compatible SMS app is available.
If a collected repair needs more attention, the job can be reopened without creating a disconnected record.
Finding a job
Get back to the right record quickly
Search customer records by name or phone number. Customer profiles keep contact details, address, notes and repair history together.
Pro also includes repair job search by customer name, phone number or job reference. Operational filters help staff find jobs by status, collection readiness and balance owing.
Local storage
Keep your working records on the device
JewelIntake stores its database, photos, signatures and generated PDFs locally on the Android device. The app does not require a JewelIntake cloud account or automatically upload repair records to a hosted business database.
Pro users can create a full ZIP backup of the local records and files, and export job information to CSV. A compatible backup can still be restored after a Pro subscription ends, although creating new ZIP backups and CSV exports requires Pro.
Free and Pro
Compare plans
Free includes the complete repair workflow. Pro removes the operating limits and adds branding, search, export and backup tools.
| Feature | Free$0No time limit | Pro$11.99AUD per month |
|---|---|---|
| Active repair jobs | Up to 10 | Unlimited |
| Customer records and completed history | Included | Included |
| Multiple jewellery or watch items per job | Included | Included |
| Jewellery and watch-specific fields | Included | Included |
| Photos per job | Up to 3 | Up to 15 |
| Quotes and editable payment history | Included | Included |
| Drop-off and collection signatures | Included | Included |
| Drop-off and collection PDF receipts | JewelIntake branded | Business branded |
| Ready-for-collection message preparation | Included | Included |
| Local storage on the device | Included | Included |
| Business logo and custom receipt footer | Not included | Included |
| Remove JewelIntake receipt watermark | Not included | Included |
| Repair job search and filters | Not included | Included |
| CSV job export | Not included | Included |
| Full ZIP backup creation | Not included | Included |
JewelIntake is currently available through Google Play in Australia only. Looking for a focused overview? See how it works as jewellery repair software or watch repair software.