A jewellery repair receipt should leave no doubt about what the customer handed over and what your shop agreed to do. If a question comes up later, both of you can refer to the same details.

The receipt you provide at drop-off has a different job from the one you provide at collection. The first records what came in. The second records the work, payment and return of the item.

For the complete counter workflow behind the receipt, start with the jewellery repair intake process.

What to put on the drop-off receipt

The drop-off receipt should identify the customer, the item and the requested work. Include the details that apply to the repair:

Business name and contact details
Registration or tax number, if required
Repair job number
Date received
Customer name and contact details
A separate description of each item
Existing wear or damage
The problem reported by the customer
Requested work
Quote, estimate or assessment details
Deposit paid and balance owing
Terms the customer needs to know
Relevant condition photos
Signer’s name, signature and signing date

If you need to inspect the item before quoting, say that clearly. A preliminary figure should not look like a confirmed price.

What to put on the collection receipt

The collection receipt should show how the job ended and confirm that the item was returned. Include:

Business, customer and job details
Item descriptions
Work completed
Payments and refunds recorded against the job
Paid in full or balance owing
Collection date
Relevant completed or collection photos
Signer’s name and collection signature
Any warranty or care information that applies

Make the job number easy to find

Customers quote the job number when they call or return to the shop. Your staff use the same number to find the repair, workshop notes and receipts.

Place it near the top of the receipt and make it easy to read. Nobody should have to search through a page of small text to find it.

Keep workshop notes off the customer receipt

Internal notes may include shorthand, early observations or instructions intended only for the workshop. Keep those notes in the repair record and use plain, customer-ready wording on the receipt.

This gives the workshop room to record useful detail without making the customer’s document confusing.

Show payments clearly

Use clear, consistent labels such as:

Quoted amount
Deposit paid
Total paid
Refunds
Balance owing
Paid in full

Check that these figures match the payments recorded against the job. Use tax wording that suits your business and location.

Include photos that add something useful

Choose photos that identify the item or show relevant condition. One strong overall photo and a few useful close-ups are usually more helpful than a page of similar images.

Progress photos can stay in the repair record if the customer does not need them on the receipt.

Read the receipt before sending it

Check the customer details, item descriptions, amounts, job status and signature before you print or share the PDF. If the repair record has changed, generate a fresh receipt so the customer receives the latest information.

A well-written receipt should still make sense months later, even if the staff member who handled the original conversation is not available.

Create repair receipts from the job record

JewelIntake jewellery repair software generates separate PDF receipts for drop-off and collection using the latest customer, item, photo, quote, payment and signature information in the repair job. This avoids rebuilding the customer document from disconnected notes at each handover.

Review the receipt and signature features or compare Free and Pro.