Jewellery and Watch Repair Intake Software on JewelIntake

A Better Jewellery Repair Intake Process

Mon, 06 Jul 2026 00:00:00 +0000

A reliable jewellery repair intake process gives the customer and the repairer the same understanding of the job. The aim is not to collect as much information as possible. It is to record the details that identify the item, explain its condition and define what happens next.

The best time to do this is while the item and customer are still at the counter.

1. Confirm the customer and create the job

Start with a unique job reference and the customer’s current contact details. Check the spelling of the name, confirm the phone number and update an existing customer record rather than creating a duplicate.

Watch Repair Intake Checklist for Repair Counters

Sun, 05 Jul 2026 00:00:00 +0000

Watch repair intake needs more detail than a generic item description. Watches can look similar across a busy counter, while differences in reference numbers, bracelets, condition and customer expectations can change the scope of the job.

This checklist covers the information worth recording before the watch moves into the workshop.

Identify the watch

Record enough information to distinguish it from every other watch in the shop:

Brand
Model, if known
Serial or reference number, where visible
Case and dial description
Strap or bracelet type
Distinctive marks or engravings
Accessories left with the watch

Do not dismantle the watch at the counter simply to find a number unless that is part of the business’s authorised intake process.

What to Include on a Jewellery Repair Receipt

Sat, 04 Jul 2026 00:00:00 +0000

A jewellery repair receipt records more than the transfer of an item. It gives the customer and the repair business a shared summary of the piece, its condition, the requested work and the payment position.

Drop-off and collection serve different purposes. Using a receipt designed for each handover makes the information easier to understand later.

What to include on a drop-off receipt

The drop-off receipt should identify what the business received and what the customer requested. Include the details that apply to the job: