JewelIntake Support

For help with JewelIntake, email support@jewelintake.com.au. Include the app version, Android version and a short description of what happened.

Please do not send customer signatures, payment details or sensitive repair records. If an example is needed, remove personal and identifying information before attaching it.

Supported Android devices

JewelIntake requires Android 8.0 or later. Compatible device types may include Android phones, tablets and handheld or PDA devices. Google Play makes the final compatibility decision for each model and will show whether JewelIntake can be installed.

For the complete workflow, consider the following device capabilities:

• Google Play Store and Google Play services are required for Pro subscription purchase and restore.
• Sufficient local storage is required for the database, photos, signatures, backups and generated PDFs.
• A camera is optional because existing images can be selected with the Android photo picker.
• Ready-for-collection messages require a compatible SMS app.
• Receipt previewing and sharing depend on the PDF, email, messaging and file apps installed on the device.

The interface is designed for touch use at a repair counter. Screen layout and the behaviour of camera, file, SMS and sharing tools can vary between device manufacturers.

Back up your records before changing devices

JewelIntake stores repair data locally on the device. Before uninstalling the app, resetting the device or moving to another device, create a current backup and save it somewhere outside the JewelIntake app.

Uninstalling JewelIntake can permanently remove local repair jobs, photos, signatures and PDFs. Restoring a Google Play purchase returns the Pro subscription to the app. It does not restore locally stored business records.

Create a full backup

Full ZIP backup creation is included with Pro:

1. Open Settings in JewelIntake.
2. Open Backup & export.
3. Choose Create full backup (ZIP).
4. Save or share the ZIP file to a location you control.
5. Confirm that the file is available outside the JewelIntake app.

Keep more than one recent backup and test that you can access the saved files before replacing or resetting the device.

Restore a backup

Open Settings, choose Backup & export, then select Restore from backup and choose a compatible JewelIntake ZIP file. Review the confirmation carefully because restoring replaces the app’s local working data with the records from the backup.

Restore is available for compatible backups even when Pro is no longer active. Creating a new full backup requires Pro.

Restore a Google Play purchase

Open Settings in JewelIntake and choose Restore purchase. The device must be signed into the same Google account used for the subscription. An internet connection and working Google Play services are required to confirm the purchase.

If the subscription is active in Google Play but Pro remains unavailable in the app, restart JewelIntake and run Restore purchase again before contacting support.

Resolve receipt or sharing problems

If a PDF receipt does not generate or share:

• Check that the job contains the required customer and item information.
• Confirm that the device has enough available storage.
• Open the receipt preview and generate the PDF again.
• Check that the intended email, messaging or file app is installed and working.
• Try saving the PDF to the device before sharing it to another app.

Resolve camera or photo problems

JewelIntake needs camera permission to take a new item photo. Open Android Settings, then Apps, JewelIntake and Permissions to check camera access.

Existing images can also be selected with the Android photo picker. If an image cannot be added, confirm that the file is still available on the device and try selecting it again.

Subscription and billing support

Google Play manages subscription charges, payment methods, renewal and cancellation. Use Google Play subscription settings to make billing changes.

JewelIntake support can help when the app does not recognise an active purchase. It cannot change a Google Play payment, cancellation or refund decision.