Watch Repair Software for Clear Intake and Collection

Two similar watches on the bench can need very different work. One is in for a battery; another stops overnight. A useful intake record tells you which watch is which, what came with it and what the customer asked you to investigate.

JewelIntake helps Australian watch repairers and jewellery counters replace paper tickets with an organised Android repair record, from the first inspection to signed collection.

Identify the watch and everything left with it

Record the brand, model, visible serial or reference number and strap or bracelet details. Use the item description or special instructions to note a box, spare links or a detached strap handed over with the watch.

Keep the customer’s reported fault separate from your observations. “Stops overnight” records the enquiry without presenting an unconfirmed diagnosis as fact.

Put the visible condition on record

Check the crystal, bezel, case, crown and strap with the customer. Attach an overall photo and close-ups of relevant scratches, chips or wear, with captions that explain the detail.

Photos remain with the repair rather than among unrelated images on the phone. Free includes 3 photos per job; Pro supports up to 15 for more detailed records across repair stages.

Make the battery and water-resistance discussion clear

A battery request does not tell the whole story. Record whether a battery replacement is required and whether water resistance was discussed. Use the work details or customer-facing notes to explain any assessment, testing or further approval agreed at the counter.

JewelIntake records that conversation. It does not test water resistance or certify the watch. Any testing and assurance come from your workshop process.

Use the watch repair intake checklist to make these checks part of your routine.

Keep the customer update attached to the job

Update the status as the watch moves through quoting, approval, repair and readiness for collection. Check the recorded quote, deposit and balance before discussing the job with the customer.

When it is ready, JewelIntake can prepare a collection SMS with the job reference and balance. Review and send it in a compatible Android SMS app. Messages are not dispatched automatically.

Pro adds job search by customer or reference and filters for progress and payment position, useful when the repair book grows.

Finish with a clear collection record

Let the customer inspect the watch, check the recorded accessories and explain the work completed. Take payment through your usual method, then enter the payment in JewelIntake so the recorded balance is current.

Capture the collection signature and generate the final PDF receipt. Drop-off and collection receipts can be previewed and shared through the device’s available apps. Explore receipt and signature features.

Keep your workshop systems and improve the handover

JewelIntake does not manage spare parts, inventory, workshop time, EFTPOS or accounting. Payments are recorded manually and there is no automatic connection to those systems.

Working records stay on one Android device. The core workflow works without a constant internet connection, with no hosted JewelIntake account, staff logins or multi-device sync. Pro includes manual ZIP backup creation for an external copy.

Compare Free and Pro or check Android compatibility before installing.